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June 22nd, 2021

Cook Medical launches a new Customer Portal to enhance customer experience

Hong Kong, SAR – Cook Medical is pleased to announce its launch of a new Customer Portal to provide an enhanced digital and self-serve customer experience.

‘The core focus of the Customer Portal is to provide convenience to our customers and offer them a simple, intuitive, and efficient experience’, said Ross Harvey, Vice President, Global Supply Chain. ‘In the era of new normal, we are making changes to be more responsive to the needs of our customers to make it easier for them to fulfil their mission and complete their own work. The Customer Portal is a self-serve option that provides customers that opportunity to access information at their convenience’.

This user-friendly Customer Portal offers many features, some vary depending on region, which give customers information and interactive functions including:

The Customer Portal is available in Australia, Chinese Mainland, India, Malaysia, Singapore, Thailand and Taiwan, the United States, and Europe, with plans to launch in Japan and Korea later this year.

Interested customers can access the Customer Portal at A customer number will be necessary for access.


About Cook Medical

Since 1963, Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Today we invent, manufacture, and deliver a unique portfolio of medical devices to the healthcare systems of the world. Serving patients is a privilege and we demand the highest standards of quality ethics and service. We have remained family owned so that we have the freedom to focus on what we care about: our patients, our employees, and our communities.

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