Hong Kong, SAR – Cook Medical is pleased to announce its launch of a new Customer Portal to provide an enhanced digital and self-serve customer experience.
‘The core focus of the Customer Portal is to provide convenience to our customers and offer them a simple, intuitive, and efficient experience’, said Ross Harvey, Vice President, Global Supply Chain. ‘In the era of new normal, we are making changes to be more responsive to the needs of our customers to make it easier for them to fulfil their mission and complete their own work. The Customer Portal is a self-serve option that provides customers that opportunity to access information at their convenience’.
This user-friendly Customer Portal offers many features, some vary depending on region, which give customers information and interactive functions including:
- Order History: View order status and shipment tracking
- Live Chat: Interact real-time with Customer Support and submit inquiries
- Product Availability: Find out what products are available to ship and lead times for other products
- Product Communications: Access Cook Medical product notification memos in the Document Centre
- Account information: Update account information and invite new users
The Customer Portal is available in Australia, Chinese Mainland, India, Malaysia, Singapore, Thailand and Taiwan, the United States, and Europe, with plans to launch in Japan and Korea later this year.
Interested customers can access the Customer Portal at mycook.cookmedical.com. A customer number will be necessary for access.
About Cook Medical
Since 1963, Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Today we invent, manufacture, and deliver a unique portfolio of medical devices to the healthcare systems of the world. Serving patients is a privilege and we demand the highest standards of quality ethics and service. We have remained family owned so that we have the freedom to focus on what we care about: our patients, our employees, and our communities.
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